Return & Refund Policy

Because our client base consists exclusively of licensed commercial businesses, corporate buyers, and retailers, our Return & Refund Policy strictly deviates from conventional retail consumer frameworks to respect industrial parameters, supplier rules, and government regulations.

Except as explicitly provided for restricted product categories below, standard inventory shortages, order discrepancies, or physical item damage must be logged via your account platform dashboard within five (5) business days following official carrier delivery confirmation. Requests introduced outside of this 5-day inspection window will be voided without recourse.

To qualify for an authorized return credit or physical exchange, all items must arrive back at our designated corporate distribution facility fulfilling the following metrics:

• Housed entirely in original, unaltered, and unopened manufacturer packaging.
• Free from structural store-level retail stickers, markings, pricing stamps, or outer writing.
• Accompanied securely by the original commercial packing slip and system-generated Return Merchandise Authorization (RMA) ticket.

Return eligibility, restocking fees, and special conditions vary by product category:

• Tobacco & Nicotine: Strictly prohibited. Restocking fee not applicable. Non-returnable due to tax and trace legislation.
• Automotive Parts & Accessories: 10 days from delivery. 15% restocking fee. Items must not have been mounted, wired, or integrated into a vehicle.
• General Industrial Hard Goods: 14 days from delivery. 10% restocking fee. Items must be in factory-sealed master cartons.
• Perishable / Regulated: Immediate upon delivery. Restocking fee not applicable. Temperature-controlled or regulated items must be rejected physically at the time of carrier dropoff.

Buyers must strictly observe the following protocol to execute an authorized inventory return:

• Step 1: Dashboard Submission. Log into your verified business portal, navigate to your order history log, and select the specific invoice showing discrepancy. Submit an electronic request specifying quantities and structural proof. Digital imagery is required for transit damage claims.
• Step 2: RMA Issuance. Following a manual compliance evaluation by our account support team, an approved RMA document and localized barcode will be transmitted to your email within two (2) operating business days.
• Step 3: Packaging & Freight. Affix the barcode clearly to the exterior of the master freight container. Unless an item is proven fundamentally defective or mis-shipped due to our warehouse error, all inbound return shipping freight, customs duties, and transit insurance costs are the sole liability of the buyer.

If a buyer rejects an authorized, compliant carrier shipment at their destination dock without valid cause, excluding documented transit destruction, the order will be reverted to our main warehouse hub. In such instances, Price & Co. will deduct all outbound and inbound freight costs plus a mandatory 20% logistics mitigation and restocking surcharge directly from any resulting commercial credits.

Price n Company operates purely under commercial trade accounts. We do not provide cash, credit card, or check refunds to B2B buyers. Approved returns result exclusively in the allocation of a Commercial Credit Balance applied directly to your wholesale buyer ledger profile.

This balance will be applied automatically toward your next consecutive billing invoice or future purchase queue. Credit balances are non-transferable and expire twelve (12) calendar months following the formal date of issuance.

For escalation of complex order discrepancies, batch anomalies, or logistical carrier disputes, please contact our Compliance and Operational Team through the formal website channels.

Price & Co. reserves the right to modify this operational framework dynamically to track evolving legal tax compliance requirements and platform logistics updates.