Privacy Policy

We collect information necessary to operate the platform, process orders, and fulfill legal requirements. This includes:

• Account & Business Data: Information you submit through forms, account registrations, and quote requests, including company name, tax IDs, Tax Exemption Certificates, and corporate licensing.
• Verification Data: Dates of birth, government-issued IDs, or tobacco/business licenses required to verify legal purchasing status.
• Operational Details: Transaction histories, invoices, shipping addresses, and support tickets.
• Technical Data: Browser type, IP addresses, device signals, cookies, and website usage activity.

Collected information helps us maintain a secure and compliant wholesale marketplace. We use it to:

• Operate the platform, process transactions, and fulfill shipping and logistics.
• Conduct mandatory age-verification, identity, and corporate license checks.
• Prevent fraud, secure user accounts, and monitor service quality.
• Calculate location-based taxes and ensure compliance with regional sales laws.

We do not sell your data. We share necessary data only with trusted entities to operate our services, including:

• Compliance Vendors: Third-party identity and age-verification services.
• Logistics & Financial Partners: Payment gateways, banks, and shipping/freight carriers.
• Legal & Regulatory Authorities: Government bodies, tax authorities, or law enforcement where strictly required to comply with local tobacco, tax, and licensing laws.

We utilize cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Support secure logins, active shopping sessions, and core platform functionality.
• Analytics Cookies: Help us understand user navigation patterns, page usage, and system performance.
• Preference Cookies: Remember your settings, region selection, and layout preferences for future visits.

We implement robust technical and organizational security protocols designed to protect sensitive commercial and personal data from unauthorized access, loss, or misuse. Payment information is encrypted via secure socket layers (SSL) and processed by PCI-compliant partners.

While we maximize our security efforts, no online data transmission can be guaranteed 100% secure; users are responsible for protecting their account login credentials.

We retain your business and personal information for as long as your account is active, or as necessary to provide services, resolve disputes, and satisfy legal, tax, or regulatory compliance tracking, such as maintaining tax records or tobacco sales logs.

Depending on your operating jurisdiction, you may have rights to access, update, correct, restrict, or delete your personal data.

CRITICAL DATA DEPENDENCY NOTICE: Deleting certain data may result in the immediate suspension of your wholesale purchasing privileges if we can no longer verify your legal or licensing status.

For privacy-related questions, data requests, or to update your business documentation, please contact our support team.